Refund Policy

Your satisfaction is our priority at The Mattress Lab.

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1. Returns

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• Mattresses may be returned within 14 days if unused and in original packaging.

• Custom and luxury mattresses are non-refundable unless defective.

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2. Refunds

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• Refunds are processed within 7–10 business days after product inspection.

• Shipping fees are non-refundable.

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3. Exchanges

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We accept exchanges for items damaged in transit or defective upon arrival.

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4. Contact for Returns

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Email: info@khonji.ae | WhatsApp: +971 4 266 0201